Frequently asked questions & safety tips from your friends at Fall River Propane:
According to the Propane Education & Research Council, propane is a hydrocarbon (C3H8) and is sometimes referred to as liquefied petroleum gas, LP-gas, or LPG. Propane is produced from both natural gas processing and crude oil refining, in roughly equal amounts from each source. Nearly 97 percent of propane consumed in the United States is produced in North America. It is nontoxic, colorless, and virtually odorless. An identifying odor is added so the gas can be readily detected.
Yes, some propane sold to consumers may contain up to 10% propylene, which allows so called “low cost” propane providers to sell their propane below market value. But at Fall River Propane, we sell ONLY the highest grade propane available. Fall River Propane is grade HD-5, which is the cleanest, hottest burning propane available on the market today!
Propane smells like rotten eggs, a skunk’s spray, or a dead animal. Some people have trouble smelling propane, so we recommend installing a propane gas detector which sounds an alarm when propane is detected.
You should immediately: extinguish any open flame or smoking material; leave the building; turn off the gas at your tank; report the leak immediately to Fall River Propane using a cell phone away from the area you suspect a leak; do NOT return to the building until a qualified technician or emergency responder says it is safe to do so; and finally, get your system checked to ensure it is leak free.
The odor may be caused by a relief value in the regulator equalizing pressure. Otherwise, if you suspect a leak, Fall River Propane will send a technician to your home or business to check your system, at a cost of $90 per hour. If the leak is at the tank and you lease your tank from us, we will fix it FREE!
1. Check the main valve at your tank to make sure it is “open”.
2. Make sure the area in and around your gas unit is clear of propane.
3. Locate the pilot knob and turn it to the off position. This may require pushing in the dial slightly as you turn it.
4. Locate the pilot assembly. This can be done by pressing the igniter & watching for a spark.
5. Turn the pilot knob COUNTERCLOCKWISE to the pilot position.
6. While pressing the knob in, immediately press the igniter button several times in order to light the pilot.
7. When the pilot is lit, hold the pilot button in for thirty seconds.
8. Release the knob and it should pop back out at which time the pilot should remain lit.
9. If the pilot goes out again, wait for one minute before starting these steps over again.
Propane gas expands and contracts so we only fill tanks to the level of 80-85%. We recommend not allowing your propane level to drop below 20%. If you run out of propane, we are required to do a leak test. Also, Fall River Propane usually requires five working days to deliver your propane. If you run out and we have to take our delivery personnel off their route for that day, you will be charged an “off route fee” of $120.
Yes, you should clear snow & ice from regulators (usually located under your tank cover), vents, piping, tubing, and valves. Failure to do so could contribute to your system developing a leak. Access to your tank is required for Fall River Propane to make a delivery. In the winter, if an excessive amount of snow is found at your tank location and delivery cannot be made, we will call you to have the snow cleared.
Tanks have a percentage gauge located on the top of the tank under the lid. Although they may be hard to read, be sure you look carefully. Once you determine the percentage, you can multiple that percentage by the size of your tank (250, 500 or more gallons) to estimate the amount of propane left in your tank. You can also monitor your tank level remotely. See our link to WESROC remote tank monitors under the “Products” section of this website.
Without a history of delivery to your tank, it is really hard to tell. It depends upon several factors including how many BTUs your heating system, fireplace, stove, and/or appliances use, what the square footage is of the area you are heating, and the insulation factor in your home.
Yes, Fall River Propane does NOT deliver less than 100 gallons at a time except for deliveries to customers with 120 gallon tanks.
Yes, of course. However, we will need to do a leak test on your system to ensure no leaks or other problems. If no leaks are found, we will deliver the propane you want and there will be NO CHARGE for the leak test. If leaks or other problems are detected, we will repair them at your request, at a cost of $90 per hour plus the cost of any parts required.
No, it is unethical on the part of propane providers to deliver to tanks that are not leased by the company doing the delivery or owned by the property owner. We are more than happy to help you switch propane providers. We make it really simple, just tell us the size tank you want and we will bring it to your home or business, pump out the propane left in your “old” tank, put that propane in your “new” Fall River Propane tank, and fill it up the rest of the way. Then we do a leak test at NO CHARGE and finally, WE call your old propane provider to tell them to come and get their “old” tank. You never have to make that call. It’s our hassle free way of switching you to Fall River Propane!