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So much in our world remains unpredictable. We don’t want your propane bill to be a part of that! That’s why we encourage our residential propane customers to take advantage of our new CAP program to help you better manage your propane bills this year. This option makes it easier to manage your fuel expenses—and add predictability to your lives.
With this new plan, your price of propane is fixed to not exceed a specific dollar amount—no matter what happens to the wholesale prices of propane that Fall River Propane pays. If prices go above the CAP price, you still only pay that same, fixed price. But, if prices decrease, you’ll pay the lower price! *†
Most importantly, all CAP program customers receive our “Never Out” guarantee. In the event you ever run out of propane, YOUR NEXT FILL IS 100% FREE. **
NOTE: You will need to provide us a signed copy of the CAP Program Acknowledge Form before your enrollment is considered fully complete.
Q: WHEN DOES THE PROGRAM START?
A: The program begins October 1, 2023 and runs through April 30, 2024.
Q: WHEN CAN I ENROLL?
A: Our enrollment period begins July 1, 2023, and is open through September 30, 2023, or until our capacity is reached.
Q: HOW DOES A PRICE CAP WORK?
A: A price CAP puts a “ceiling” on how much you will pay per gallon for your propane throughout the heating season. This also allows you to benefit if propane prices go down instead of up. If our current market rate is lower than your CAP price on the day you receive a delivery, you’ll pay the lower price.
Q: WHAT IS THE CURRENT CAP PRICE?
A: You can call our office M-F, 8:00am to 4:30pm (MT) to get information on the current CAP pricing!
Q: WHAT PAYMENT OPTIONS DO I HAVE?
A: With this program, you can make your payments by check, credit card or with Electronic Funds Transfer (EFT) through your financial institution—all options as you normally would have.
Q: IS THERE AN ENROLLMENT FEE?
A: Yes—there is an annual, one-time sign up fee of $100 which will be added to your account balance.
Q: DO I HAVE TO CALL FOR MY DELIVERIES?
A: No need to call! This program includes Auto Delivery. With this FREE service, we use heating degree days and your previous fuel usage patterns to determine when to make deliveries without the need for you to call-in.
Q: WILL YOU MONITOR MY TANK?
A: When you use Auto Delivery, a wireless tank monitor makes it easy for us to know if your usage is up or down from your usual patterns. This tells us when you’re ready for your next propane delivery and keeps you from ever having to worry about running out.
Q: DOES FALL RIVER PROPANE PROVIDE 24-HOUR SERVICE?
A: Yes. Fall River offers after-Hours and emergency services for heating emergencies, propane deliveries, and propane gas leaks. Emergency service is available for all current customers. Additional charges may apply.
We encourage you reach out to us about this program today—before market prices get any higher. We know you look to us to keep your home warm and safe, no matter what winter brings. Rest assured that when you put your confidence in us, we deliver!
† 120 gallon tanks are not eligible for the CAP Program.
* Minimum order of 200 gallons required.
** Limited to a maximum of 400 gallons on the refill. Please speak to a customer service representative for details.
